Ensure customers and their products/projects are successful:
- Assist customers in designing & building market leading products
- Ensure a positive customer and end-user experience
- Accelerate customer's time-to-market with development assistance, guidance, and project coordination
RESPONSIBILITIES
Engineering:
- Thoroughly understand Gracenote products and become the expert on how these products can best be integrated with customer specific applications.
- Create and maintain AIS (Advanced Integration Services) programs for Gracenote customers/developers, including documentation, sample code and occasional on-site implementation and debugging assistance.
- Develop sample applications and code snippets for customers that demonstrate common use cases and innovative ways to utilize Gracenote technologies.
- Create clear presentations that describe how to best integrate Gracenote products into customer systems.
- Deliver customer feedback and feature requests to Professional Services, Product Management and Engineering teams. Project Management:
- Assist account executives in assessing, scoping, and documenting custom work for strategic customer projects.
- Maintain excellent technical depth, good business communication skills, excellent attention to detail and follow-up.
REQUIRED QUALIFICATIONS
- B.S. Computer Science with 5+ years of experience developing Windows and embedded applications/systems or a minimum of 8-10 years equivalent experience.
- Programming Languages: C/C++
- Platforms: Windows, UNIX
- Excellent written and verbal communication skills.
- Must be, or become, expert at communicating effectively and authoritatively in the area of systems and/or applications that enable the delivery/consumption/management of digital media and related content.
- Solid project management and customer coordination experience
- Ability to work independently and professionally, especially in direct customer/partner facilities.
- Ability to devise solutions to unexpected problems in a way mutually beneficial to Gracenote and the customer.
- Must be enthusiastic about Gracenote products and services in addition to having a personal passion for music and the digital media industry.
DESIRED QUALIFICATIONS
- Programming Languages: Java
- Mobile platform development experience (e.g., BREW, Symbian, WinCE).
- Strong digital media experience is a plus, especially with Gracenote products.
- SQL familiarity.
- Web application development (Apache, PHP, Java).
- Familiarity or experience with databases.
This position will require travel in the USA and throughout the world, though travel is not expected to exceed 10% of total time.
